Board Case Study · Public SaaS (Enterprise)
An AI feature has been mis-stating contract terms for six weeks. Finance thinks it's material. The earnings call is in nine days, and the 8-K clock may already be running.
The situation
Meridian Cloud is a public enterprise-SaaS company, $1.4B revenue, that shipped an AI "contract assistant" summarizing customer agreements inside its product. A support escalation reveals the model has been misrepresenting renewal and liability terms for roughly six weeks, and an unknown number of customers may have relied on it.
Finance estimates the revenue and remediation exposure could cross the materiality line. The audit committee chair is asking whether this is a current-report (8-K) event and, if so, when the four-business-day clock started, at detection, at confirmation, or at the board's own knowledge. The disclosure committee has never run an AI incident through its process.
The earnings call is in nine days. The prior 10-K described AI as a tailwind and named no specific model risk. Plaintiff firms monitor for exactly this gap between AI marketing claims and AI reality, and the company's D&O tower renews next quarter.
“Is this an 8-K event, and if it is, when did the clock start? We're nine days from the earnings call and the last 10-K called AI a tailwind.”
Audit Committee Chair
The decision on the table
The full case, scenario architecture, board materials, and facilitation notes, is shared with boards and partners on request.